Returns & Refunds

We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns of unopened, unused products in their original packaging within 7 days of delivery.

Because of the personal nature of fragrance products, opened or used items cannot be returned or exchanged for hygiene and safety reasons. All opened products are considered final sale.

How to Start a Return

To request a return, email info@alamarafragrance.com within 7 days of delivery and include:

• Your order number
• The item(s) you'd like to return
• The reason for your return

If your return is approved, we'll provide detailed return instructions. Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of our error (such as receiving an incorrect or damaged item).

For your protection, we recommend using a trackable shipping service. Alamara Fragrance is not responsible for returns lost or damaged during transit.

Refunds

Once your return is received and inspected, we'll notify you of its approval status.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@alamarafragrance.com.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box and packaging

Once verified, we'll send a replacement at no additional cost.

Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery with your order number and a photo of the item received.

We'll promptly send the correct product at no additional cost.

Exchanges

We do not offer direct exchanges.

If you would like a different product, you may return an eligible unopened item for a refund and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Opened or used fragrance products
• Gift cards
• Clearance or final sale items (if applicable)

Questions?

If you have any questions about our return policy, we're happy to help.

Email: info@alamarafragrance.com