Shipping Policy

We carefully prepare every order to ensure it arrives safely and ready to enjoy.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow its journey.

Shipping Rates & Delivery

• Free Standard Shipping on all U.S. orders over $120
• Orders under $120 ship at the shipping rate calculated at checkout
• Standard delivery typically takes 3–7 business days after your order has been processed

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Where We Ship

At this time, Alamara Fragrance ships within the United States only.

We do not currently offer international shipping.

Fragrance Shipping Restrictions

Many of our fragrance products contain alcohol and are regulated as Limited Quantity (ORM-D/Limited Quantity) shipments under U.S. transportation regulations.

As a result:

• Expedited or air shipping is not available for applicable fragrance products.
• We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories.
• Orders containing fragrance products are shipped via ground transportation only.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at info@alamarafragrance.com.

Please include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping box and packaging

After reviewing your claim, we'll promptly arrange a replacement if applicable.

Lost or Missing Packages

If your tracking information shows your package as delivered but you have not received it, please contact us within 7 days of the delivery date.

We'll work with the shipping carrier to investigate the issue and assist in resolving your claim.